Refund policy
Last updated: 29 July 2026
If you need to return goods or make a complaint, first email info@mistaprinta.com. Include your order number and a brief description; for a defect, also attach photographs.
Withdrawal from the contract
For standard goods, consumers may withdraw from the purchase contract within 14 days of receipt. It is sufficient to send us an unequivocal notice within that period. Then dispatch the goods without undue delay and no later than 14 days after withdrawal.
Returned goods must be complete. The consumer is liable only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply in particular to goods made or modified to the consumer's specifications or clearly personalised, including personalised products and custom production, unless the law provides otherwise.
Free return via Packeta / Zásilkovna
- Email info@mistaprinta.com and include your order number.
- Pack the goods safely. Include the order number or your name inside the parcel.
- Drop off the parcel at a Packeta / Zásilkovna pickup point using return code 97891511.
This return method is free of charge. Do not post goods to the registered-office address or bring them there in person. The registered office is not a retail store, pickup point or return receiving location.
Refunds
We will refund the funds received, including the cost of the least expensive delivery method offered, no later than 14 days after withdrawal, using the original payment method unless agreed otherwise. We may withhold the refund until we receive the goods or proof that they were sent.
Complaints about defective goods
Email your complaint to info@mistaprinta.com. Include the order number, a description of the defect and photographs. Then return the goods free of charge through Packeta / Zásilkovna using code 97891511.
We will assess the complaint and provide an appropriate remedy under applicable law, in particular repair, replacement, a reasonable discount or withdrawal from the contract. A consumer complaint will be resolved, including remedy and notification of the result, within 30 days unless a longer period is agreed.
Operator and contact
Jakub Frasunek, trading under the brand MistaPrinta
Company ID (IČO): 14278502
Not registered for VAT
Registered office: Děčínská 552/1, Střížkov, 180 00 Prague 8 (not a retail store or return location)
Email: info@mistaprinta.com